Warranty

The Allstar trampoline warranty policy covers any fault, defect or failure occurring as a result of the manufacturing process. The warranty covers manufacturing defects only. It does not cover any faults caused by lack of maintenance, weather damage, misuse, incorrect assembly or normal wear and tear.

Allstar Trampoline Series

Warranty Break down

• 2 Year Frame Warranty
• 1 Year Jump Mat and Spring Warranty
• 1 Year Spring Pad and Safety Net and Enclosure Poles Warranty
• 1 Year Accessories Warranty

Frame warranty covers only the metal frame of the trampoline against any abnormalities, not included weather damage, external damage, damage due to overloading and all other mentions of non-warranty cover. Small surface rust larger than 2cm are not covered.

The Jump Mat warranty does not cover any wear and tear. Holes larger than 2cm in the Jump Mat are not covered. All other mentions of non-warranty cover also apply.

Spring Pad warranty does not cover any faults caused by lack of maintenance, weather damage, misuse, incorrect assembly or normal wear and tear.

Safety Net and Enclosure Poles warranty does not cover any faults caused by lack of maintenance, weather damage, misuse, incorrect assembly or normal wear and tear.

If you received a longer promotional warranty please contact our support team at hello@jumpflex.com

How do I make a warranty claim?

It's easy! Just fill in our contact form with your order number and details of what has happened, and one of our customer support legends will get back to you asap.

What doesn't the warranty cover?

It does not cover any faults caused by lack of maintenance, weather damage, misuse, incorrect assembly or normal wear and tear.